Quality Life Center

Targeted Case Manager

Agency is seeking a full-time Experienced Adult/Child Targeted Case Manager to coordinate efforts to ensure that persons served receive holistic service planning, continuity of care, effective services and on-going advocacy in accordance with Medicaid documentation requirements and Center policy procedures. Targeted Case Managers coordinate the development of individualized, comprehensive service plans, which allows persons served the opportunity to achieve their goals and optimize their level of independence.

Job Duties

Certified Targeted Case Managers act as advocates for persons served; they link persons served with needed services; monitor persons served progress and provide individualized supports. Targeted Case Management services and activities should be provided in community locations which may include: persons served residences, medical and behavioral health sites, hospitals, community resource sites, shelters and jails.


Intakes, assessments, service plans. Provides resources, home visits, referrals, education, prevention and intervention services. Assures adequate and complete documentation of service plans, progress notes, billing, and all other required documentation for assigned persons served. Coordinates needed ancillary services with other staff, physicians, agencies, and facilities. Attends various meetings, staffing, workshops. Ensures follow-up of all persons served. Maintain expected level of productivity.


Targeted Case manager Certification through Florida Certification Board preferred, bachelor’s Degree in the Human Services, Psychology, Social Work or related human services field is required and one full year, full-time or equivalent experience in working with children/adults who have serious mental illness; or a bachelor’s degree from an accredited university or college is required and three years full-time experience working with children/adults with serious mental illness.

Must have a valid Florida Driver’s License and a safe driving record. Jacksonville, Florida and surrounding counties. 

Job Type: Full-Time